25 Customers Reveal Why They Dumped A Brand They Loved
It takes effort for a consumer to boycott a certain brand. But if a customer feels disrespected or that the brand has taken advantage of a situation unfairly, they may feel compelled to blacklist a company they were previously loyal to. Recently, an online Reddit thread gained traction when u/silent_pm asked advocates of brands to explain why they chose to ditch a specific brand they were formerly extremely loyal to. Ex-consumers candidly exposed their reasoning for wanting to watch a company crash and burn rather than give them another cent, and we’ve shared a few of the top favourites in the gallery below.
#1
Image source: T4R6ET, chiproller
Gillette because of how expensive their razors are.
Old Navy. Their clothes fall apart quickly. Not bad for toddlers since they go thru them so fast.
Time Warner/Spectrum. Cable company that does typical cable company b******t.
Nestle. I hope they choke on acid rain.
#2
Image source: BeerDrinkinGreg, GoToVan
Tim Hortons. Larger coffee chain in Canada. When ontario raised minimum wage, they took away paid breaks, their dental plan, and started charging for uniforms. Completely b******t from a company that makes millions and markets itself as so wholesome they’re part of our culture. Not with moves like that. F**k ’em.
#3
Image source: DiarrheaKing021, Nestlé / flickr
Nestle. They’re making a huge profit off of Canadian fresh water and paying next to nothing in taxes.
#4
Image source: MyBroPoohBear, Steve Morgan
Goodwill.
They are disguises as a charity when in fact they are nothing if the sort
When your regional CEOs get hundreds of millions as a BONUS, but they can legally pay WELL under minimum wage because the employee wouldn’t otherwise be enjoyable… they are s**t.
Their merchandise costs them NOTHING because it’s all donated. They get huge tax breaks because of their charitable status.
They have many programs to help the disabled, but again, they themselves treat the disabled horribly.
#5
Image source: anon, CNN Election Express
A lot of news publications have unfortunately opted to go the click-driven route instead of doing quality investigative reporting. I used to read a lot of the long-standing sources like Forbes, Wall Street Journal, CNN, and New York Times to get straightforward presentations of world events. However, I’ve had to abandon all of them over the last 10 years as they’ve all gone way downhill in quality, and depend way too much on reporting off cherry picked social media posts and Tweets from unverified nobodies.
#6
Apple. I used to buy their stuff because it was built to last. Now it’s all about planned obsolescence.
#7
Image source: Javaman1960, United Way / flickr
United Way (charity).
Coworker gets cancer and we set up a big jar in the cafeteria for donations to help her with treatments. United Way comes in and tells us that they have an “exclusive contract” with our company (large, international company) to be the sole recipient of any charitable donations on the property and demanded that we remove the solicitation jar and cease any fundraising for coworker’s cancer treatment.
They had an annual “drive” where department heads competed to have the most donations and ongoing monthly contributions, but the next year the number of participants in the company dropped to almost nothing. Good.
#8
Image source: Dawashingtonian, JGKlein
Salvation army. they kicked a kid out of one of their shelters in the winter because he was gay and he froze to death. it’s all i can think of when i see that f*****g santa ringing his bell outside the grocery store.
#9
Image source: annaflixion, Mike Mozart
Comcast. Many many years of f**kery. Once I moved from a top floor apartment to a ground floor apartment in the same complex. I notified them ahead of time and they told me they had it all set so that it would switch that day, no problems at all. I called them about four times, a guy came out and looked at it, and then I spent a solid four hours on hold, only for the woman to come on the line and tell me I hadn’t moved from Apt. 200 to Apt. 100, I had moved from 100 to 200. I explained she was incorrect, and she called me a liar.
In addition, my mother passed unexpectedly ten years ago. My sister immediately brought her Comcast equipment back and the company said they were so sorry to hear what happened, and there would be no additional charges from them and the account was squared away. As Mom’s executor, I began receiving bills from them every month. Every month I would call and explain and they would say, “Oh, yes, I see the notes, we’re sorry; it won’t happen again.” Every month another bill would come, and every month it would be larger, with more late fees added. Finally after about the tenth time it happened I was really testy about it, and they were like, “Let me put you on hold; you’ll have to speak to my supervisor.” The supervisor gets on and immediately says, “The REASON your mother’s BILL is so high is that she is NOT MAKING PAYMENTS!” and I lost it and screamed, “THAT’S BECAUSE SHE’S DEAD!” They put me on hold a looooooong time after that and when we were done, I never heard from them again.
#10
Image source: Cactilove, Kanesue
Apple
I’ll swim in my android bubble thank you very much.
#11
Image source: jessicat707, BrokenSphere
Half Price Books.
We were going through a rough time during my freshman year- my mom was sick and out of work, we got behind on bills and lost the house, and ended up having to move into a tiny tiny apartment in the dead of winter. Since we wouldn’t have enough room for everything, even with a storage unit, it was decided that I would have to get rid of some of my books. By some, I mean the majority of my collection. In the end, I filled three storage bins with books I’d taken great care of growing up and we made our way to Half Price Books, foolishly thinking we’d get a fair price for what was essentially my childhood. At the selling desk, I made it very clear that I only wanted an estimate and would take my books elsewhere if I felt I was being lowballed. The girl at the desk assured me I’d get an estimate and told me to come back in an hour, considering how many books they would have to inspect. An hour later, I make my way to the desk only to be told that the most they’d give me was $15, take it or leave it. I was heartbroken and outraged, and demanded that my books be returned, only to be told that some were already being processed into the system while others had already been thrown away, so there was no way I’d get them back. I ended up leaving in tears with only fifteen measly dollars and a broken heart to show for my troubles. I will never, and I mean NEVER shop or sell at Half Price Books again, and if ever anyone asks my opinion of them, I tell them about my terrible experience. I simply cannot forgive a company that would see child making one of the most difficult decisions in their fourteen years of life and not only kick her while she’s down, but rub salt in the wounds just because they can. F**k Half Price Books.
#12
Image source: CertainFurball, A P Monblat
Benefit Cosmetics after their ‘you don’t need to be clever, you’re pretty!’ campaign.
#13
Image source: Salsa__Stark, NiaNeuman
DevaCurl.
I have curly hair that’s also very fine, and I’m really picky about the products I use—I can’t use anything that will dry it out or weigh it down. A stylist friend of mine recommended DC to me back in 2012, and I loved it immediately. I went all-in, and for a while DC products were all I was using on my hair.
Apparently a couple years ago they were bought my another company, and the formula for a lot of their products changed. I didn’t realize this. Meanwhile, my hair was starting to get really thin. It’s normal for me to lose a little bit of hair in the shower, but it was getting really excessive. I figured it was just because I was getting older and my body/hormones were changing. I didn’t event think that it could have anything to do with my beloved hair products.
Then I joined a group for curly-haired folk and learned that a lot of DevaCurl users were having the same issues with hair loss. Countless before/after photos convinced me that I wasn’t just losing my hair due to bad genetic luck. I got rid of all my DC products and, after some research, started a new product regimen. Slowly but surely, my hair is starting to recover. I feel so betrayed, though. And despite hundreds of customers complaining to the company, they have yet to acknowledge or address the problem.
#14
Image source: Tipperdair
Star Wars under Disney.
#15
Image source: Umbrella_merc, Karen Horton
Breyers “Ice cream”
They’ve cheaped out production so much most of their products can’t legally be called ice cream, check and they’re labeled as Frozen Dairy Dessert. They used to be the good brand, a fresh tub of mint chocolate chip is how little me knew it was payday.
#16
Image source: Jiggly_Love, Jay1095 –
Burlington Coat Factory. It used to have nothing but coats, but now it has transformed itself into a second-hand store for all clothing items, furniture, and household items. It’s like a Goodwill for things that the Mall couldn’t sell.
#17
Image source: MpVpRb, Nikhilb239
Black+Decker
When they started, they made good tools, and continued for many years. They they went broke and sold the name to a mega-corp that slapped the name on their low-end, junk tool line
Brands don’t mean anything. Product quality is all that matters.
#18
Image source: Goruto1334, Winston1085
Jimmy Johns. Owner is a piece of s**t that hunts trophy animals and some are already endangered. Doesn’t use them, just kills them for the IG pics.
#19
Image source: Mozy_the_Man, Glen Bowman
Cadburys (Mondelez now).
They have changed their recipes so much and they taste awful now!!
#20
Image source: SlabGizor120, Picofluidicist
Pyrex. They became trusted because their cookware was borosilicate glass which withstands temperature change super well, but now they switched to soda lime glass and rode their good reputation out with higher profit margins from cheap materials.
#21
Image source: PermanentNirvana, Unsplash
Doordash. After it came out that the company routinely keeps the tips rather than giving them to the driver, I said f**k them.
#22
Image source: pusasabaso, Edwardx
Nars. Lost their cruelty free status just so they can sell in China.
#23
Image source: Kanedi4s, Michael Rivera
Planet Fitness. These f*****s towed my car while I was working out, and refused to reimburse the fee from the tow company. Then when I tried to cancel my membership, I’m told I cannot call I have to come in person or write a hard copy letter. I do the latter, they continue charging. I go in person, an associate “deactivates” the account but I still get charged the next month. Took a third attempt and speaking to a manager for them to surrender my s****y $10 a month.
#24
Image source: HalfDrowBard, Ildar Sagdejev
Wells Fargo. I paid my moms car payment to help her out ONCE. And they set my account as the main account. Wouldn’t be a big deal if they overcharged my account ONE TIME and fixed it. No. They did it four times. Each month my mom would call and have them reimburse my overdraft fee and delete my account from their records. They said they would and what do you know, next month I’d have $400 or an overdraft fee removed from my account.
The last time my mom literally cussed and screamed at them until they fixed it. She threatened a lawsuit and everything before they finally did what we needed. Next time she needs help with her bills she’s getting cash. And if Wells Fargo is doing the loan, I’d rather take it somewhere else. As long as I can avoid using them, I will.
#25
Image source: anon, KennethHan
Blizzard.
They chose money in China over basic human rights.
Got wisdom to pour?